VIVID GENERAL SCHOOL POLICIES & PROCEDURES
School Director and School Staff
The Principal Instructor is the Executive Director of VRELC (Vivid Real Estate Learning Center). The Principal Instructor/Executive Director is responsible for the overall school administration.
Instructor selection: Instructors will be chosen by the Principal Instructor. Preferred instructors will hold a broker or associate broker real estate license or similar credentials in their area of expertise and have at least five years of experience. A bio or resume must be kept on file for all School instructors. Instructors are paid according to the agreement discussed upon hire. Instructors are forbidden from recruiting or promoting their business or personal services or products.
Payment and Refunds
At the time of registration for a class, registrant assumes payment responsibility for that class. Tuition must be paid in full prior to the start of a class. Payment may be made by cash, check, money order or credit card (Visa/ MasterCard /Discover/American Express). Checks returned for non-sufficient funds (NSF) will be charged a $25.00 return check fee and the check will be redeposited. Registration fees are fully refundable if 48-hour cancellation (prior to start of class) notice is given. If a student leaves after a class begins, no portion of tuition is refunded. Exceptions due to hardship/emergency may be granted by the School Director. Completed courses are not eligible for a refund. Written notice (emailed, faxed, mailed, or hand delivered) is required for withdrawals and transfers. No refund will be issued without written notice. The refunded amount is credited back using the original payment method. Please allow 7-10 business days for credit card refunds.
Paid registrants are able to transfer their class registration a maximum of 2 (two) times only. Exceptions can only be granted by the School Director or Principal Instructor. Written notice (emailed, faxed, mailed, or hand delivered) is required for all class transfers. Tuition refunds will not be granted to any student who has transferred their registration from one class to another.
Vivid "Get Your License" and "Broker Pre-Licensure" Repeat Course Policy
- Repeat the “Get Your License” course or Broker Pre-Licensure course one time within 6 months from the original course completion date using same textbook (additional costs apply if textbook is needed) - $75 if space available
- Repeat the “Get Your License” course or Broker Pre-Licensure course one time after 6 months to one year from the original course completion date using same textbook (additional costs apply if textbook is needed) - $150 if space available
- Repeat course after 12 months – FULL PRICE
All classes begin promptly when scheduled. In compliance with Arkansas Real Estate Commission Regulation § 35.358(a)(3), admission to class will cease after the scheduled start. Students leaving the classroom except during designated breaks or for emergencies are subject to loss of educational credit. Excessive abuse of this policy may result in dismissal from class without any financial or educational credit. Partial credits are not possible and full credits are earned for attendance of the entire class day regardless of credit hours granted.
A maximum class size is established for all courses. Class size is determined by the facility resources and course design — “ over booking” is not possible. You are encouraged to register as soon as possible to assure a space in the course(s) you want. If a class is full, you may contact VRELC to be put on a wait list, but this does not guarantee you a space in the class. A staff member at VRELC will contact you should a space become available.
Inclement Weather Cancellation
All morning, afternoon, and evening classes will begin at the regularly scheduled time, unless otherwise determined by the School Director and/or the Principal Instructor. Inclement weather may affect the class schedule in three possible ways: Delayed start, Early dismissal, and Class cancellation. Any of these interruptions will be determined by the School Director and/or Principal Instructor, in conjunction with the class instructor and students will be notified as soon as possible. Class cancellations will be made as early as possible, but will not be made prior to 24 hours before the start of a scheduled class. In the event of a Delayed start or Class cancellation, students will be notified by telephone and/or email by the school staff. If you are in doubt of class being held, please check your email for notification or call VRELC to inquire. Should weather events be the cause of any class interruption, VRELC will create a make-up session and students will be notified.
It is VRELC ’s general policy to not cancel classes unless unforeseeable circumstances preventing the class to be held occur. In the event a class cancellation is warranted, each student will be notified by telephone or email. If VRELC cancels a class, the full dollar amount of any tuition payment is refunded, and/or, the registrant will have the opportunity to transfer to another class.
Certificates of Completion
Certificates of Completion will be issued to each student once full course requirements are fulfilled (completed required course hours). The student is responsible for providing certificates to the Arkansas Real Estate Commission should they be required to do so for auditing purposes.
No recruiting for employment opportunities for any real estate brokerage firm, franchise, or network is allowed in any class, unless approved by the Principal Instructor. Any unauthorized recruiting should be promptly reported to the Principal Instructor/Owner.
It is the policy of the School that all students, instructors and employees shall have the opportunity to learn and work in an atmosphere and environment free from any form of harassment or retaliation based on race, color, religion, gender, sex, national origin, age, or disability. Such forms of harassment or retaliation constitute discrimination under various state and federal laws and will not be tolerated by the School.
Conduct by a student which interferes with the instructor’s ability to teach or other students’ ability to learn will not be tolerated and could result in dismissal from class without refund. Disruptive behavior includes actions that distract or detract from the learning environment.
Children and Pet Policy
In order to be respectful of other patrons and to minimize class distractions, as well as for the safety of both children and pets, Vivid has adopted a "no children or pets allowed during class instruction" policy, however, service animals specifically trained to aid a disabled person are welcomed. Exceptions may be allowed for children age 13 and older, with prior approval from school administrators. Please contact the school administrator prior to enrolling in a Vivid course in order to discuss your situation regarding children and service animals.
Student Enrollment Receipt
A student enrollment receipt will be issued to each student enrolled in a course either electronically or by written notice. The receipt will contain the following:
(1) Itemized tuition amount paid
(2) Course information
(3) Transaction ID if registered and paid electronically via VRELC website
BROKER COURSE SCHOOL POLICIES
The course textbook is included in the cost of the course. Each student is required to have a copy of the current textbook being used.
At least 100% attendance is required to earn course credit. Course credit hours are granted when a student has fulfilled the course attendance requirement (attended full amount of course hours). Course credit is determined by attendance.
Practice Course Examination
A student must receive a 70% or better to pass the practice exam. All materials must be placed under chair/on the floor before taking the practice exam. When taking the practice exam, students may only have a calculator, pen or pencil, and blank paper. No purses, backpacks, or cell phones are permitted.
Certificate of Completion
A Broker Pre-Licensure certificate of completion will be issued to the student after completing the full 60 hours Broker Pre-License course.
PRE-LICENSING COURSE SCHOOL POLICIES
The Vivid Real Estate Learning Center provides the State required pre-licensing courses in the classroom and online through Mbition Learn Real Estate.
Students have 180 days from the time of enrollment to complete the online course and 90 days from the time of enrollment for the classroom course.
Class Cancellation and Refund
No refunds will be given once a student has registered or purchased an online course through Mbition Learn Real Estate.
Certificate of Completion
A Salesperson Pre-Licensure certificate of completion will be issued to the student after completing the full 60 hours Salesperson Pre-Licensure course.
ONLINE COURSE SCHOOL POLICIES
The Vivid Real Estate Learning Center provides residential and commercial real estate agent pre-licensure and continuing education courses online through Mbition Learn Real Estate.
Students have one year from the time of enrollment to complete the online course.
Class Cancellation and Refund
No refunds will be given once a student has registered or purchased an online course.
Certificate of Completion
A Certificate of Completion will be issued to the student after completing the online course.
LAPTOP & ELECTRONIC DEVICE USAGE POLICY
Instructors, at their discretion, will specify when laptops and electronic devices may be used and when they should be put away.
1. Students who need to use a cell phone (phone call, texting, email, etc.) must do so at one of the course breaks outside of the classroom. All cell phones must be silenced during class time.
2. Visiting social networking sites, checking email, or otherwise performing non class related activities during class is considered a disruption to the classroom and is not acceptable student conduct.
3. The use of laptops and wireless electronic devices is strictly prohibited during exams or quizzes.
4. Students are not allowed to record classes with audio or video recording devices, including smartphones and tablets.
We are not responsible for lost or stolen laptops or electronic devices. Class schedules, registration information and forms, and general school information are available on our website at www.vividrealestatelearning.com and upon request by phone, fax, mail or email